Reliance Infocomm — payment not received

Hi team,
I have recharged my geo number from hdfc online netbanking. My money got dedicated from my bank account but, i haven't receive any charge on my mobile. I want my money back in my bank account. Please do the needful. I have called to reliance helpline but i didn't get any response from them. Even bank authority don't know t resolve it.

Date: 10 nov 2017
Plan: rs 399
Number:[protected]
Transaction id:[protected]
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Nov 15, 2017
Updated by priyanka@1234567
please resolve my problem
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