Reliance Jewels — Cant visit reliance Chandigarh, due to my job profile.

This complaint is regarding my purchase in reliance jewels chandigarh Elante mall on 26 July 2021. Amount of 20433/ was deducted from my account by ATM swipe method.According to team, amount not credited to their account. So they asked me to wait for 48 hrs.I went back to himachal as I was on leave . I called them after 48 hrs. Amount was deducted from my account and I came out of reliance jewels without ring. I had given written complaint to sbi bank. They told me transaction was successful.I received call from Mr Ashish from reliance jewels on 13 th August that they have received same amount on 9 th Aug. I m serving in Indian Army and I m posted in Jammu and Kashmir. I won’t be getting leave this year.Mr Ashish has told me that I have to come to their store for refunding. This is my humble request to reliance team to look into this matter. Because I have to travel for 700 km ( one side) with my small infant.I can go to reliance jewels jammu on Sunday’s ( nearest reliance jewels).I am requesting you to look into this matter. I have all the proofs. Only thing is I can’t visit reliance Chandigarh.please resolve my issue as soon as possible.Thank you.