Reliance Jewels — Defect Gold Chain

Address:

Hyderabad, Andhra Pradesh

Hi, It was a bad incident which happened to me few days back. I bought a gold chain for a daily wear, which was clearly told to salesman while selecting. Did not wear it immediately due to bad days and wore after one and half months and identified that the links were not proper in FOUR places. So took it to the shop and the lady clearly said that the item is not for daily wear and we can go for exchange and can get fifty percent discount on making charges. But when we went again, another salesman was saying it is a manufacturing defect which will be repaired and given. It is repaired and given but two things over here: 1. Luckily we identified the broken links but if we failed to do so and the chain is lost, will reliance accept the fault. Can reliance give written note saying there will not be any problem in future because the salesman was saying there will not be any problem which we do not believe as the lady stated clearly that there will always be a problem if we wear it daily. 2. There is a loss in the weight when gave the item for repair. And more importantly when the manufacturing defect is rectified there is some more weight loss. Who is responsible for that. I am very much annoyed with the way the salesperson spoke and the way they handled it. Very upset with this incident and hope you look at it. We came to the Reliance Jewels only because of brand and now we are in a situation to rethink about it. Also when I tried to provide the same feedback in reliance site it always shows "Invalid Character in name".