[Resolved]  Reliance Jewels — Staffs are big big liars...

Hi, Am Vijeta Mishra one of your old customer who is very very very annoyed with your Vashi Inorbit's EMPLOY... I have open an monthly deposit diamond plan from that outlet & yesterday I went there to redeem it as government has omitted that plan. Earlier also I was having gold plan. I was suppose to take something for the auspicious day of Dhanteras and to pick that stuff on that day only so I talked to them that if it is possible for them to keep my choice aside if I book it? First they agreed so I fixed one earring and told them to keep aside for me but suddenly they said that it's not our company policy to keep anything even for a customer who's very regular but if I wish to block it then I'll have to pay some amount. I said it's ok I'll pay minimum amount to block it but as the full amount was very less(around 70k) & I was having 68k to redeem from that plan they insisted to pay the full amount at that point of time only and assured me that they will keep that earring aside for me till Dhanteras. After confirming many times with almost 5to6 staffs I agreed to pay the full amount as they assured me to keep my stuff aside till Dhanters. When I payed full amount Your staffs started telling me that as per our company policy now as you have payed full amount we cannot keep your stuff with us and I was totally shocked after listening this because it was a big blow on my face and I was feeling that I was badly cheated by those bloody staffs. In short, I payed the full amount for that earring and after that I even left that earring with your staff only and came out of your store in anger and even didn't took any invoice as well. I'm also in service sector and I'm the managing director of my company but at least in my company I don't allow and my managers doesn't use to educate my employes to cheat and to fool our customer. My simple logic is this that if your staffs would have told me earlier only that it's not possible to keep my thing in store after payment then I would not have taken it yesterday but for their business they lied again and again and that shows how your company educates your staffs.. Reliance is a big name but am sorry to say that you are loosing your credential because in service sector customer satisfaction is more important than business. At least for my company I have made a rule and that is, " SERVICE BEFORE SELF " Hope you will see the matter and take some good decision to serve good. Rgds, Vijeta Mishra