Reliance Netconnect — Reliance dongle internet service

Address:

Bangalore, Karnataka, 56004956

Reliance has sold Internet Dongle by promising that they provide speed Internet Service up to 14 mbps and minimum we get 6 mbps speed, for that monthly 1000/- Rs for 40 Gb Internet and Billing date will be every month 25th but they are not given up to 1 mbps speed Internet, they are giving only 100 kbps to 256 kbps, less than 1mbps. Reliance Dongle No: [protected]. I have checked in online Internet speed test websites and have print screen Images. Immediately I complained to customer care within two day's and said I don't want their connection, but they didn;t take back their device. when I called customer care, they are telling our device will only support up to 14 mbps and what ever speed now you are getting only that you get. For the device they charge 1500/-Rs and I have paid, and they said monthly 1000/- Rs for 40 Gb Internet and they have given only 1.3 Gb Internet so far and after that their device is not working, again I called customer care they are not picking my number, many times I called, so then I called from other's mobile number they picked and after telling my device number they made me to wait for 26 minutes and disconnected the call. (what rights they have to make people wait for long time and disconnect with out providing service) I am a 3D Animator, freelancer, I work online using Internet and earn up to 3000/- Rs per day but after taking the Reliance Internet Service, I am in loss of pay from past two month After few days some customer care guy called me from Reliance and asking for Bill, when i said my billing date is every month 25th and your device is not connecting, So they told me to uninstall and reinstall their device, But after doing that also it is not working. They have all the details, how many days I have used Internet and how many Gb they have given. Again they called for bill and i said your device is not working and with out solving the problem I can't pay, so they said they will send some Technician but still today they have not sent and problem is not solved but they keep on calling for bill and keep Increasing the Bill amount. The Dealer who lied to me and sold their device, his mobile number is [protected]. and the delivery boy who brought and gave the device and not giving the bill for purchase his number is [protected]. when I ask for bill, When I ask for bill first they said after verification you get the bill, after that he is telling if Reliance company ask's, you tell that you have brought online and not giving bill (fraud dealer and delivery boy) I have sent SMS from my mobile on the next day of purchase to the dealer and I still keeping the SMS for complaint. I am in loss of pay from November 20th to today. ( The Reliance company is generating bill for each particular customer and not make sure before billing whether they are providing proper service for the customer, on usage and connection details ) First I was using Hathway Internet Service, if any connection problem appears Immediately they send technician and they solve the problem, I appreciate their company and the service, but after shifting my house here no Hathway Internet connection available so I went for Reliance.