Reliance Wi POD — red signal in wi-pod

Address:

Ernakulam, Kerala, 682011

Sir/madam,

This is to inform you about the non - working of reliance wi-pod for the past two weeks, to be more precise, from 12/07/2018.
First we thought it was because of not paying the bill which was due on 11/07/2018. But even after payment on 12/07/2018 it is showing red signal only.
Model num: zte wd670
Imei num: [protected]

Please solve the problem or else we wolud be forced to surrender the device.