Royal Enfield — Chain and Sprocket part of Classic 350 | |||||
I am residing in Mumbai and had Purchase Royal Enfield Classic 350 (Ash Colour) in June 2015. The bike was in perfect condition in the initial 6 to 7 months. I had no problem with the bike. But after that, the bike started giving problems. The gears used to automatically change while riding. I got it serviced regularly to rectify that. While returning back from office on Friday, the chain of the bike all of a sudden broke away in the middle of the highway (This could have led to a serious accident, But by gods grace nothing happened as there was less traffic). On inspecting, i found out that the Sprocket of the chain has been completely torn. The teeths of the Sprocket have chipped away. I am astonished to see that the quality of Royal Enfield Bikes have degraded to such a low level that the parts worn out only after a year. To top it all. I had given the bike for servicing on 29th September, 2016. No one from the service centre also notice this. Hence i also have a doubt on your service centres. I was using Honda Unicorn prior to this and never faced such an issue during 7 years of its usage. But, Royal Enfield Bike is giving me lots of issues. I spoke to the regional manager regarding this issue. He is also giving lame excuses that its because of regular wear and tear. Was this information helpful? | |||||
Royal Enfield customer support has been notified about the posted complaint. | |||||
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