[Resolved]  Royal Enfield — RE 350 Meteor Bike not delivering in committed timeline, unwarranted money extortion suspecting

My name is Ashit Jha and I live in Jodhpur city. I booked Meteor 350 Supernova Beige CS on April, 05, 2021 via dealer named Modern Motor Bikes. I booked this bike because dealer mentioned that same will be delivered by July 1st or 2nd week and I wanted to gift this bike to my son on his birthday on July 17, 2021( Sentimental issue for us as my son lost his mother & I lost my spouse, covid suspect death of a young family member in same month Meteor launched). But in attached booking receipt, tentative delivery date mentioned is August 03, 2021.I paid booking amount of RS 10, 000 by cash. No issue as of now.

Suspicion of trapping game is because in the name of customization, booking amount of RS 10, 000 is made non refundable. At the time of booking I did not realized that my exit route is blocked and I am trapped in the deal. Royal Enfield increased the price of Meteor Bike within couple of days of my booking by RS 7000 to RS 8000 in the month of April, 2021. I visited dealership two three times as on date and received no confirmed date of delivery of my bike. Immediately after my last visit to dealer, on July 07, 2021, I received email from Royal Enfield support team informing me that due to covid pandemic they foresee a delay in the delivery of my motorcycle within the committed timelines and Over the next few days we should be in a place to give you a new date of delivery for your motorcycle.

In this mail there was no mention of any price hikes, but from media report, it came to my knowledge that Royal Enfield has again increased the prices of Meteor 350 from July 1st, 2031 and for my variant impact was about RS 10, 000/-. Since my booking this is 2nd hike in price and cumulative impact is already above RS 20000/- in less than 3 months times of my booking.

Immediately, may be on July 10, 2021, I wrote a mail to Royal Enfield support team to request to preschedule delivery of my bike so that I can gift the same to my son on his birthday.

On July 11, 2021, instead they informed me by email that: " We are expecting the delivery of your motorcycle by 1st week of September'21 between 1st - 15th ".

Above is additional delay of another 40-45 days after waiting for 120 days already. This also means that another price hike might/will come before my final delivery of bike and I will be made to pay about Rs30, 000-35, 000 extra (may be RS 25k). I am feeling trapped and targeted in this deal.

I wrote a strong mail on July 11, 2021 to Royal Enfield support team informing my concern and requesting them to either arrange delivery of my bike within August 3rd, 2021 or refund my booking amount of RS 10, 000/-, in the event I do not want to buy at unreal hiked price. Royal Enfield never mentioned that they will hike price of bike multiple times in short period of time ( material information that was not disclosed).

Royal Enfield support team has now stopped replying to me as I have not yet received any revert of my aforesaid last mail.

I suspect that "repeatitive delay and hike price" tactic game is going on to extort more and more money from targeted customer ( who are locked in the deal due to customization no refund thing, mainly higher variant customers).

I want resolution by quick delivery (within August 3rd as stipulated originally) at April price (excluding July price hike).

I will not prefer refund of my booking amount after waiting for 4 months, because it will encourage black marketing of my bike, but I also do not want to buy at unreal hiked price, for which I suspect that I am targeted.

Kindly arrange to resolve my issue most immediately. Thanks,