Royal Enfield — royal enfield fuel injection system

Address:

Mysore, Karnataka

Please find the detailed conversation between Royal Enfield company and myself Still they are unable to crack the issue Fuel Pump failure ( RE Classic 500 ) - KA 09 EV 5745 5 messages Kiran Pr <[protected]@gmail.com> Sun, Apr 20, 2014 at 1:57 AM To: Ashwin Bullet <[protected]@royalenfield.com> Cc: [protected]@royalenfield.com Dear Sir, I am writing to make a formal complaint against Fuel injection system. I Bought My RE Classic 500 two years back (25/05/2012) from Abhyuday Motor Service Pvt Ltd, Mysore - Karnataka Now I am facing major problem in Fuel Injection system and service centre as adviced me for replacement of Fuel injection system at my cost. As a customer satisfaction I believe it’s against Royal Enfield because of early premature of fuel pump functionality as it’s a major functionality of system. Summary 1. 1. On the day 14/04/2015 had been to a place about 50 kms from Mysore, while returning I couldn’t start the vehicle neither from self start nor kick start. So I took the vehicle to local mechanic and got cleaned both the spark plugs, after cleaning it started without any problem with electric and kick start. 2. Further for my satisfaction I took the vehicle to service centre on the same day and I explained the problem briefly to the service advisor and gave the vehicle to general service with regular checkups.(Initially they told me that spark plug to be replaced with concern with the above issue) 3. On the day 19/04/2014 I called service centre to know the status of vehicle and they replied they will come back in 10 minutes, later I got a call from service manager stated about failure of vehicle fuel injection system to be replaced which will cost about 11, 000 to 12, 000 ( I got feedback after 4 days ) My complaint is that they failed to provide me with a satisfactory reason for the failure of the system. I suspect it’s a manufacturer defect or service centre personnel changed vehicle fuel injection system. I strongly recommend to replace the item at company cost (I have read many failure issues in RE forum and consumer complaint websites) I need a justification for the failure because I had maintained the vehicle in very good condition by taking all necessary precaution and with regular interval of service in authorized centres only. I hope chances are very less for the failure of fuel injection system in Royal Enfield vehicle because RE is very concern about their quality aspects to satisfy the customer. Looking for your feedback ASAP. Note: Still my vehicle is in service centre since from 6 days. regards kiran pr [protected] Customerservice Royal Enfield <[protected]@royalenfield.com> Mon, Apr 21, 2014 at 9:51 AM To: Kiran Pr <[protected]@gmail.com> Cc: S Asvin <[protected]@royalenfield.com>, S Sathis Kumar <[protected]@royalenfield.com>, J Rajkumar <[protected]@royalenfield.com> Dear Sir, Greetings from Royal Enfield !! We are in receipt of your mail and regret to note the problems on your Royal Enfield Motorcycle as stated by you. Please be advised that through a copy of this mail we are advising our Regional Office, address as given below, to get in touch with you immediately to assess what problems are being faced by you and to set right the same to your entire satisfaction. Mr. S. Asvin - Territory Service Manager located at Bangalore office (Contact No. [protected]) It will be our endeavor to ensure that you have years of riding pleasure on our Royal Enfield Motorcycle. Thanking you and assuring you of our best attention at all times. Regards K. Ramalingam From: Kiran Pr [mailto:[protected]@gmail.com] Sent: Sunday, April 20, 2014 1:57 AM To: S Asvin Cc: Customerservice Royal Enfield Subject: Fuel Pump failure ( RE Classic 500 ) - KA 09 EV 5745 [Quoted text hidden] Confidentiality Information and Disclaimer: This communication sent from Royal Enfield (RE) is confidential and intended solely for the use of addressee. Any retransmission, dissemination or the use of this information by persons other than addressee is unlawful and prohibited. The views expressed here-in (including any attachments) are those of the individual sender only. RE does not accept any liability what-so-ever including on account of any errors, omissions, viruses etc in the contents of this message. Kiran Pr <[protected]@gmail.com> Mon, Apr 21, 2014 at 1:28 PM To: Customerservice Royal Enfield <[protected]@royalenfield.com> Dear Mr. Ramalingam, I'm not getting proper response from below mentioned person. Please help me to come out of this issue. Or provide me responsible person contact number who can take action immediately. It's 7th day, my vehicle is standing in service Centre Regards Kiran pr [Quoted text hidden] S Asvin <[protected]@royalenfield.com> Mon, Apr 21, 2014 at 1:57 PM To: Kiran Pr <[protected]@gmail.com> Cc: Customerservice Royal Enfield <[protected]@royalenfield.com> Dear Sir, I spoke with mr.Santhosh –Service manager-Abhuyday motors, he inspect your fuel pump, he said that pump has to replace due full dust accommodated in and around the fuel pump filter, it may cause of dirt fuel used in your bike, This bike is more than 2 years old, & you are the second owner, so as per company norms, we can’t replace the item at company cost. This is for your information. WITH REGARDS Asvin S | Terittory Service Manager - Karnataka | Royal Enfield | A Division of Eicher Motors Limited | 9th Block | Jayanagar | Bangalore | 600 069 | India | ( Cell No :+91 [protected] *: [protected]@royalenfield.com| Visit us on: www.royalenfield.com http://www.facebook.com/royalenfieldfans http://twitter.com/@royalenfield From: Kiran Pr [mailto:[protected]@gmail.com] Sent: Sunday, April 20, 2014 1:57 AM To: S Asvin Cc: Customerservice Royal Enfield Subject: Fuel Pump failure ( RE Classic 500 ) - KA 09 EV 5745 Dear Sir, [Quoted text hidden] Confidentiality Information and Disclaimer: This communication sent from Royal Enfield (RE) is confidential and intended solely for the use of addressee. Any retransmission, dissemination or the use of this information by persons other than addressee is unlawful and prohibited. The views expressed here-in (including any attachments) are those of the individual sender only. RE does not accept any liability what-so-ever including on account of any errors, omissions, viruses etc in the contents of this message. Kiran Pr <[protected]@gmail.com> Mon, Apr 21, 2014 at 2:17 PM To: S Asvin <[protected]@royalenfield.com> Cc: Customerservice Royal Enfield <[protected]@royalenfield.com> Dear Mr. Asvin, I would like to bring notice of some points to you VEHICLE IS IN FIRST PARTY NAME AND I'M NOT A SECOND OWNER. 1. I usually fill the fuel in Shell or Indian Oil bunks only, how you can state that it is because of dirt fuel. If you are able give justification on this I can lodge the complaint against them, And i usually maintain fuel bills also. Or is it commonly persisting issue, why all the vehicles are not facing the issue. And let me know the precaution taken from RE or Service centres 2. Mainly I doubt on Service centre they might have changed fuel injection system ( Possiblities are more, You can check in consumer complaint sites for this kind of issue and I also have a previous personal experience ) Please help me to come out of this issue immediately Regards Kiran [Quoted text hidden]