RoyalOak Furniture Complaints & Reviews

Royaloak Furniture — rome italian leatherette recliner 2s and 3s
I purchased 2seater 3 seater Rome Italian LEATHERITTE Recliners vide invoice dated 30.10.2020. Right side hand rest lower part of 2 seater recliner is pealing out. The area, where LEATHERITTE is pealing out is made of sub standard product. I complained on Aug 24th 2022 to Dilip delivery manager. After a protracted discussions, a technical person from Royal Oak need...

I bought a recliner worth Rs 38, 000/- from Royal oak, new airport road showroom .
After 7 months it got damaged, even though warranty is for 1 year the company is not responding do the complaint i raised regarding the damaged Product.

When I directly visited the store, they told me they would rectify the issue within next 2 days.but it's been more than 2 weeks and they haven't responded and not even picking the phone.br...

I have ordered Frozen office chair on July 23, 2022. The delivery date was for August 02, 2022 and its mentioned free delivery . I didn't receive the product on that date and I called up and came to know I have given a wrong number which I have corrected on 4th August, 2022 with the manager Mr.Praveen raj. he promised to delivery it within a week time, later on he is asking me to collect the chair myself from a store which is located 15kms...

Till now, even after multiple attempts, RoyalOak has not been able to properly install the product due to a part fitment issue. Images are attached for your reference.

Royal Oak complaint: RIPL28031

If you don't have the proper parts available and are not able to install the bed properly, then you should not have sold the incomplete product.
I want a refund since you don't have the parts available for...

I had made a purchase of Furniture (Bed, side tables, dining table with 6 Chairs, coffee table and Dresser)

One of the chair and Dresser has manufacturing defects, a crack in the chair and alignment of the dresser was correct. The products were collected, polished and returned, that to with few items missing, they did not replace it as promised, when called the customer care they connected to the service manager "Kunaram",...

Recliner sofa motor stopped working...

Got termites in a month and spreading all over house and affecting other furniture. Customer care doesn't value to customer issues. Technical team is worst team even after sending clear pictures of termites they say no issue with sofa. It needs multiple mails and followup, you can do only if you don't have any other work other than this. It's like mental torture.
I Regret choosing Royal Oak. Please be aware and choose your brand wisely....

Hi i booked coffee table in royal Oak online, being my booking number[protected], It was supposed to deliver on 16.8.22, but till now no response, tried calling customer care 100times connected one she said, it's out for delivery 2days back Very much negligence in delivering. SO I REQUEST NOT TO ORDER ONLINE, ELSE OUR BP WILL RISE UNNECESSARILY FREE OF COST..

VERY BAD EXPERIENCE.. ROYAL OAK...

Hi,

I had ordered a bed and bedside table (Order#[protected] on 29th June'22 and till 17th August'22 I have not received the Bedside Table. I have called their customer care every day and they say they will check with the warehouse and call me back which they never do.

I had to literally call them every day to get the bed delivered and installed to realize they did not ship the bedside table and now it is really...

I have bought Sofa recently I just used it for 4 days, the quality of the product is worst, just for sitting 10 min it is sinking back spine slowly and causing back pain, actually the store having same product but quality is different which is good but my delivered product quality is bad, this is really big disappointment, my product installation was done on 4 th August, I reached out to the customer service on 8th August complaining about...

We have booked 10" gel mattress but we have received 8" mattress and fior return they said it will be taken back in 1 or 2 days
And we have requested for return of amount and same was confirmed by banjarahills store thru mail. We have sent a mail with all details but no response and daily we r calling customer care no resolution of the issue.
I request to immediately refund the amount t as I have not received the item which...

Bought a dining set 6 chairs a month back with 2 chairs having cracks on them. Raised complaints with the support team of royal oak but haven’t heard from them. It’s been more than a week since our complain for the exchange has been raised....

I had ordered Malaysian Muar Sofa online on Royaloak website 17th July. The delivery date was 30th July. The status on the order page started showing Out of Delivery around 25th July but there wasn't any shipment tracking no.
Called at the customer care, they said it's dispatched but, they can't provide any tracking no. Was told to be rest assured for delivery on the specified date.
On 29th I get a mail to my 2nd reminder...

I have received a dressing table which has alignment issues, a chair with finishing issue and few items are not yet been delivered even after a month...

We purchased Milan Italian Marble dining set in Royal Oak Furniture, Attapur, Telangana. It was delivered to us on 15 July 2022.

The dinner set has multiple damages on it. Damage is observed both on legs and on the marble too. This was reported on the same day and complaint is raised .

A complaint has been raised with customer service. He agreed that the product is damaged. He wants to apply patches to the damage....

Received 2 damaged sofas. I have sent several emails. Still awaiting firm information on replacement. Customer support only mentioning staff will get back. But 7 days have past and no calls received and details not given on email regarding replacement.
Pathetic customer service after giving damaged items. Not even bothered to reply by call....

Hi,
I have Purchased a Product (LAZZER OFFICE CHAIR), ITEM code: CR817 from Royaloak, Bellari, Karnataka, 583101 on[protected]sunday).
But installation of the product is not yet done after 72 Hours also.

If I contact the store number - [protected] they are saying it will take two more days for the installation of the product.

According to Royaloak terms after the product is delivered installation...

Respected sir/madam, I had bought 1 cot with 1 mattress, (whose specifications are in attached file) on 8th July 2022 from royal oak store kanakapura road, Bangalore. Store authorities had given commitment for delivery by 11th July 2022. It was delivered on 14th July 2022. It's been 3 days, still no one has called or come for installation. I would definitely NOT RECOMMEND ROYAL OAK TO MY FAMILY AND FRIENDS DUE POOR SERVICE AND FALSE COMMITMENTS....

I ordered a "Royaloak Tivoli Italian Queen Size Bed with Hydraulic and Headboard Storage" having order Number[protected] dated June-26-2022 from their website, whatever image was displayed does not matches with what has been delivered. I raised this over an email and they kept on lying over it, neither did they give a resolution nor they are replying over it.

Initially they said that the colour has been mentioned in the product...

Leather sofa is peeling of[censored]sed only 1 year as closed the house for 2 years so total 3 yr old...