RoyalOak Furniture Complaints & Reviews

Bought a Sofa set (Johor Malaysian fabric- 3S +1S+1S). Quote number SQ[protected], dated[protected]. Now, one of the single seaters is giving problem. It gives breaking sound while sitting and getting up. Since it is under warranty period and of recent purchase, I request for a replacement. The set is purchased from Royal Oak, Pondicherry. I raised s complaint with the Pondicherry show room. But no response....

We received a dining table with a broken base, the base was sent back for the replacement, it’s been a while we have been following up with the warehouse team for replacement, not getting proper update and this is really frustrating!...

I had purchased furniture from Royal oak mangalore, Karnataka last year when I was working in Mangalore, Karnataka. Recently I got transferred to Kotagiri, Tamil Nadu. Hence I requested Mangalore Royal oak people to disassemble the furniture and requested to re-assemble and give in kotagiri, my request was met at mangalore and same was disassembled but now in kotagiri I requested royal oak coimbatore branch to re assemble and gove but they...

Hi,

I had ordered bed and side table to be delivered to Ranchi and had talked to the sales person( Deepika ) and was assured that product will reach by 22nd or max by 23rd may
I had told that this is for 50th anniversary gift and need to be delivered by 22nd based on that assurance I had booked this.
And after booking the delivery dates were 20th may. And when I did not receive the bed and side table by 21st...

This is regarding the 2 Recliners delivered on 03-May, Tuesday in Sarjapur road, Bangalore. We are very disappointed with the product & services provided.
1. Firstly even before the product was delivered & installed i got a message on my contact number informing the product was out for delivery, then delivered & installed. None of these happened until pretty late in the day, this can be confirmed by the time on receipt provided by...

I made a purchase from Royaloak ಕನಕಪುರ branch. They sent the damaged product. They took 7 days to take the product back. Again they took 7 days to get the product after 7 days also they brought the same defective product. Really worst experience it's been almost 1month but still I dint receive product nor refund...

The Royal Oak Furniture, Hoodi, Bangalore delivered 2 of my single seater recliners that were found to be old and damaged. one of the unit did not even have power unit. I immediately contacted the show room Manger Mr. Rajesh who sold me the units. He said he will replace. But it has been now going to be 1 month. So far, there is no replacement. Initially Rajesh was picking the call and said he will surely replace. But now he is not even picking...

Order[protected]

Problem 1 : I ordered metal planter with metal stand worth 999. But they shipped me wrong product worth 699. From April 30 I am writing emails but no resolution. Customer Care executive says we will replace it but then again when I call they put me on hold and eventually cut. Royal Oak offline service also was pathetic.. Lakhs we spent on furnitures and had issues with every furniture delivered. Still struggling...

Hi this reference to the centre table recieved after more then month..

During installation it’s found faulty & same time it’s highlighted to team but still no response.

Contact no -[protected]...

My Name is Anand A B, I have ordered a cot (BD[protected], CX BOOKED MOURYA WOODEN QUEEN BED WITHOUT STORAGE, )for Rs 40, 000 from RoyalOak furniture showroom at Velachery Chennai. They had promised to deliver the items within 5 days.

Since they could not deliver it on time, I have filed for a refund. They had agreed to a refund. I filed for a refund on 21st March 2022.

They said the process will take one month...

Texas king bed fitted on Feb 3, 2022, facing problem with sound in bed since day 1, several visits of technician problem not solved, asked for replacement from day 7, always loosing and fitting the screws.legs detached while sleeping at 1 AM.Need immediate action to be taken replace this worst product or refund the entire amount.Ready to raise a legal complain in the
Consumer court....

I order a single recliner soft from Royaloak website. I received a wrong product. Later, after 1.5 months oflong struggle return was picked up. But still now refund not initiated....

I hav purchased a sofa 4 months back the material below the sofa seat is of poor quality that it is automatically wholes are happening, no response from customer care as they never pick calls....

My revolving chair is broken. I need someone to visit and service...

I had placed an order for 2 side tables on 2 Feb 2022 under the Order Number : ROY00138591 from the website https://royaloakindia.com/. The same got delivered to me on 15th Feb in evening.
After assembly, I found that the item is not matching the description as mentioned in your website and informed about it to the customer care on 16th Feb.
1. The size of the table mentioned in website is 15.5x15.5x15.5, but the one I received...

4 months back I have purchased royal oak spring mattress from shimoga karnataka but it was a damaged one when I asked them to replace they are telling one r other reason I personally visited store again on 12th march 2022 and i paid extra amount to replace the spring mattress to foam mattress still they have not delivered and they are not picking my cal also frustrated with your service...

Bought 3+2 seater sofa in the end of January 2022.The product delivered was damaged and no polish and has rough edges and scratches. ALL THE CUSHIONS were torn out and they covered up it with cushion cover of cheap jute material.it seems to be used product. Raised a compliant on the same day of delivery but no response from the team.Its been 1 and half month but no resolution to my issue they charged huge amount 53k but sent us fake product....

Order Number: SO[protected]

Reporting in this forum as the below complaint lodged with the Royaloak Customer Care found useless.

Order placed in Kanakapura Road branch on 20-Mar-2022 was delivered on 21-Mar-2022

However, it took 3days for the technician to visit us after several follow ups on [protected] - First disappointment point is following for the technician to assemble the delivered product...

I visited the Bannerghatta road showroom on 20th Feb and bought this bed, the same product was delivered on 24th Feb.

the product delivered is defective as the plywood supplied is of a lesser width and the bed is not even, abnormal sound observed even after putting the mattress on the bed.

i am continuously following it up with Royaloak, but there is no response, after paying 40k, they supplied a defective product.br...

I had purachased a book shelf from Royal oak Attapur on 16/2/2022 for Rs 26000/= Order No SQ[protected].

It was delivered on 21 February and we found a big crack in one of the rear leg .We had raised a complaint with the store and the operation manger Mr Syed had raised a complaint to get it changed. A technician had come to repair the leg and he wanted to do patchwork by sticking itwith glue.We dont want to compromise,...