Samsung — 55 inch UHD Curve broken screen UA55JU6600RXEG

Dear Mr.samsung CEO, Kindly note that I bought 2 TV from samsung Egypt on the 30/5/2015 two weeks ago suddenly I found today that one of them the 55 inch screen is broken because the holder wasn't stable so it falls and I contact samsung Egypt more than 10 times and sent them all the necessary documents and they neverer answer me they really don't care about customers complaints the call center is very rude they told me someone from our technical department will call me in 1 hour that's from 9am and no one did and they closer the line in my face this is not professional and they even told me we don't have spare parts because this is the newest TV and I paid more than 20000 Egyptian pour for them this tv supposed from one of the greatest tv the samsung made as per the sales who sold me those tv's this is the baddest experience I have ever had in my life I'm very disappointed so please advice