Samsung — A7 tab defect | |
I have raised a request for return and exchange policy, as my A7 tab which I purchased had a defect, I immediately complained with pic of opening the parcel and a defect in product, without wasting time, as it was for online classes, school purpose, but sadly the service and your return policy is a pain, and taking hell lot of time, I want a higher authority whom I can complain, or I should go to consumer court, response immediately. I have purchased it from my corporate website, trusting Samsung, which is giving us a lot of problem, I can't spend half of my day, every day calling your service center, they are not providing DOA certificate, this is my QNA NUMBER : [protected]. I NEED AN IMMEDIATE RESOLUTION FOR THIS. Was this information helpful? | |
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Samsung India customer support has been notified about the posted complaint. | |
 3 Comments | |
Comments
Thanks for the concern, but your concern is not helping us, firstly the service center has not given us DOA, and now he has closed the job sheet, not even a single senior associate has contacted me neither the problem is solved,
I want Samsung team to know, customer care and service center are not for customers help, they are only delaying the issue transferring the calls to one another, the product is with me and I want your technical team or concerned person can come in person and check the device and approve it for exchange, or cancel my order and refund my amount.
In this pandemic time online purchase should be a boon, but it’s a pain… very bad experience of buying a Samsung product online..
Hope you can resolve this….
I want Samsung team to know, customer care and service center are not for customers help, they are only delaying the issue transferring the calls to one another, the product is with me and I want your technical team or concerned person can come in person and check the device and approve it for exchange, or cancel my order and refund my amount.
In this pandemic time online purchase should be a boon, but it’s a pain… very bad experience of buying a Samsung product online..
Hope you can resolve this….
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