[Resolved] Samsung — A80 mobile phone display failure

prakashsamsung

Address:

237,D-20 Aringer Anna Colony, Near Elgi Rubber 60 feet Road, Closed Tasmac Right Side

I have purchased samsung a80 mobile on 24.10.2019 in coimbatore, tamilnadu (Refer attached invoice copy)
Now mobile display got failure on 11.08.2020 and shown & handed over to service center on 12.08.2020. They told display will be replace through manufacture warranty. (Refer attached service request copy) service request bill no : [protected] dated : 12.08.2020
But they didn't provide commitment date correction of above said problem.
Right now i dont have phone because of this issue and all the official / banking etc.. Work is being held up due to mobile non availability.

I am totally disappointed because of mobile failure within 1 year of period.
I using samsung mobile past 5 years, i didn't face such kind of issue sofar.
Pls look into this subject and resolve my problem at the earliest.

Regards
S. Prakash
[protected]
Coimbatore
Tamilnadu - 641021
Mail id : [protected]@yahoo.com

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Aug 11, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd