Samsung — About service centre

Address:

Pulwama, Jammu and Kashmir, 192303

Dear Samsung team I have brought a new Samsung galaxy s4 in 1st January 2016 . when I first charge the mobile phone when it shows 100% full charge then I unplug the charger and switch to on after 10 minutes it goes switch off I again on it it shows 0% charge it shows always after 10days I go to service centre pulwama jammu and Kashmir pincode 192303 they told me I can't give you a service because you brought it on online and I contact the customer care reference number [protected] they talk to the service centre but the manager not talk to them now please told me what can I do
please told me