[Resolved]  Samsung Ac — Samsung ac service harassment

Address:

Purulia, West Bengal, 723146

I bought samsung a/c (1.5 ton, 2 star, model no.: ar18fc2uauq) from santaldih, purulia, west bengal. From previous year summer season the ac did not cool properly and whenever we make a complaint via customer care number they come and see and will say there is a leak in the gas line. They come and refill the gas and go off. They charge rs.1500/- for gas filling and service charge rs. 600. But the problem persist. This was done 3 times, in 4 months. Then the service personnel suggest me that i have to change the condenser unit. After 1 month he bring me the samsung branding condenser and replace it with my old one. I have to give 6000 rupees for that and he take the old unit as he told that he have to send back it to the company. But after that the scenario was the same. Again he visited and suggest me to send it to the samsung ac service center at purulia. I send it and after a month it been repaired and i taken back the ac. By the way i have bare all the transportation cost around rs. 3000/-. The service personnel as well as the service center firstly said that either any parts changed nothing have to pay. Now after reinstalling (After another month) they charges me rs. 4000/- for servicing & gas filling.

Now what is the reason behind it? As the service personnel is incompetent, i have to send it to the service center. I have already paid all the cost (Servicing & gas filling) previously, then why i have to pay them again? More over at service center they found leakage in the pipe, then why he changed my condenser unit without proper checking? When we purchase a product from a reputed company like samsung, they should provide us better after sell service.