Samsung — AC under warranty..issue of led panel and remote

Address:

Dolat Nagar, Kodinar, Gir Somnath, Gujarat 362720

Sir,
I was bought an 1.5ton AC and after 1 month o[censored]se remote is not responding with AC unit. I was Complaint with No. [protected]. They came to see the issue and said that the display panel needs to change. They told me to wait. I was already waiting for about 2 to 3 months and till now no one comes again to resolve the issue. And suddenly i got message from samsung that my issue is resolved even no one calls me within 3 months of time and no one comes to my place. The issue is not resolved and they closed the service request i was complained about.