[Resolved] Samsung — Air Conditioner not working

Gokulraj-1992

Jul 1, 2021

Address:

No.1721, Dr.Ambetkar street, Gerugambakkam, Chennai-600122

Hi sir/madam,
I have purchased last month samsung invertor ac in sathya show room chennai porur. An installation they can send junior engineers to fix ac. They are installed not properly. They are fixed ac after 20 mins water leackage has been occured. Then again they fixed problem. After one month usage ac cooling not effective and produce noice also loud.. I had complaint to book 1st free service via customer care they are taken booking only.. They are not giving a service engineer number. They are simply telling engineers will be calling you. Yesterday one technician come to service. but, He is dont know the service worst reply to me. Harsh behaviour. He is telling " go to purchased show room, am not the responsible person". Sathya showroom also not responding properly. Please take necessary action.

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Aug 13, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd