Samsung — AR12TG3BBWK - Product Features not as advertised

I'm Abhishek, and I bought this AC from Samsung app under order ID [protected]. This AC was advertised as having Auto-Clean and Good Sleep feature. When the product got delivered to me and was unboxed, I discovered that these features are not available in this AC, and called up customer care. They told me to wait till product installation, and feature is available and will be explained by technician. The technician post installation denied that he is not aware of product features. I escalated this issue to Samsung product expert team, and they told me that this particular model doesn't have these features. Its been more than 15 days and I have been following up with Samsung, but no response yet on what are they doing to resolve this concern. Samsung's product support is by far the worst I have ever experienced.
I feel cheated for buying a product from a company who can tell lies on product specification page just to sell their product.

I am expecting Samsung to own up to their mistake and compensate me by offering the product which should actually have all these features in actual.
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Jul 06, 2021
Updated by abhishek1709
Mobile- [protected]
Email er.abhishek.[protected]@live.com
Reference number [protected]
Jul 14, 2021
Updated by abhishek1709
Any update here?
Complaint comments 

Comments

Mobile number [protected]
Email er.abhishek.[protected]@live.com
Reference number [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information