Samsung — Asking almost 10 times the mentioned price for AC installation

This is Bharath, My contact [protected]

I have bought an ac from flipkart and installation for the ac is 1180. And if there's an extra accesories/part is required I have to pay. Yesterday service person came and asked me to pay 7200 change for installation and for few other parts. He asked me to pay a total of 3600 only for installation and saying and pipe fitting an extra of 250/pipe. And for accesories he asked me to give an advance of 3000. So when I asked for the bill he says bill will have gst and it will be more and later he said bill will not be provided. I'm not sure whether he will give me genuine accesories or not. And he's compramising me saying we will take only 6000 and we will not provide bill for anything except for orginal installation bill of 1180. I didn't agree, he simply said I'll cancel the call. I don't know why your technicians are greedy. Even he scolding me for not giving money saying it's for company not for us. If it's for company why you are providing the bill? I have saved this money since 8 months and I still need to pay for installation and now your technicians are greedy and I'm not sure they give me proper accesories or parts. Do kindly help me.

Part-2

He is saying in arrogance saying I'm the only person will be coming to install. You have no other option, I will be charging the amount which I have previously said and its final. So I changed the AC installation plan and there's no requirement to use ropes and no extra pipes required, still he is asking me to pay 8000 rupees. Even if you keep it for free he will be charging 10000. What kind of fraud is this. It's almost 2 weeks still you didn't provide me resolution.

And dear samsung please don't encourage these kind of local technicians they are totally fraud.

Send a samsung expert. I don't want any local technician. I don't want to be scammed.
Was this information helpful?
No (0)
Yes (1)
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information