Samsung — asking money for insured mobile repairing

ektakakkar

Address:

New Delhi, Delhi

I was given my handset for repairing which has been more than 1 month now and after lodging complaint at various channels now I received the message that I have to pay money for repairing my mobile. And this is also paid earlier after that I will get my handset. Please help me now its going more frustrating for me. Really your customer care and service center don't care about customer and always line up with wrong and misleading reverts. In starting they assured me that you will receive your handset within 14 days. But still I didn't receive my handset. Today I received the email after complaining many portal and now they are changing the issue. Now they are demanding the money to repair the handset. Here I want to give your kind attention that I have already insured my handset and if still i have to pay money then what the benefit of insurance. Please don't try to fool to customer. Regards, Ekta Kakkar Mob. [protected]

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Samsung India customer support has been notified about the posted complaint.

Feb 24, 2015

Updated by ektakakkar Ist Complaint
Kind Attention Mr. Abhishek

I hereby inform you that I was complaint against my handset on dated 16.01.15 and handset has been taken from me on dated 23.01.15. After that I never get a single call from your side regarding the status of my handset. Even i called to your customer care center a lot of time but they didn't give me any satisfactory revert. Still after one month your customer care executive excusing me that we have no status regarding your handset. some times they put it on insurance side and some times put it delay due to leave of engineer who is taken care of my handset.

I'm just asking you can you please tell me that how any one survive in today's era without a cell phone. Your executive gave me such a damaged handset which hanged during the dialing time and even a lot of time its not possible to pick any important call.

I request you please arrange my handset as soon as possible because you already have taken so much time. In starting I got a confirmation call that I will get my handset within 14 days but now its cross the 1 month. Its my polite email please take it seriously otherwise now I will move on to another level to lodge my complaint.

Thanks & Regards

Seond Complaint:-
I was given my handset for repairing which has been more than 1 month now and after lodging complaint at various channels now I received the message that I have to pay money for repairing my mobile. And this is also paid earlier after that I will get my handset. Please help me now its going more frustrating for me. Really your customer care and service center don't care about customer and always line up with wrong and misleading reverts. In starting they assured me that you will receive your handset within 14 days. But still I didn't receive my handset. Today I received the email after complaining many portal and now they are changing the issue. Now they are demanding the money to repair the handset. Here I want to give your kind attention that I have already insured my handset and if still i have to pay money then what the benefit of insurance. Please don't try to fool to customer.

Regards

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Comments

ektakakkar

I was given my handset for repairing which has been more than 1 month now and after lodging complaint at various channels now I received the message that I have to pay money for repairing my mobile. And this is also paid earlier after that I will get my handset. Please help me now its going more frustrating for me. Really your customer care and service center don't care about customer and always line up with wrong and misleading reverts.
In starting they assured me that you will receive your handset within 14 days. But still I didn't receive my handset. Today I received the email after complaining many portal and now they are changing the issue. Now they are demanding the money to repair the handset. Here I want to give your kind attention that I have already insured my handset and if still i have to pay money then what the benefit of insurance. Please don't try to fool to customer.