[Resolved]  Samsung — bad experience at samsung service centre boisar maharashtra

Address:

Shop No 10 Ostwal market Boisar (W)

I have purchased samsung a 705gzbhins last year. My mobile no is [protected]. The product is now out of warranty. (13 months old). There was problem of charging. The handset was not charging at all with charger. I went to authorized service centre ([protected]) in boisar maharashtra on 11/08/2020 and described them my problem. The centre executive ms mhatre kept my phone along with charger and my billno is [protected]. She told that problem will be solved in 1-2 days. I called in centre on 12/08/2020. It was informed to me that part will come tomorrow and on 14/08/2020 i will get my phone. When i called on 14/08/2020 to collect my phone the different executives started telling me different problem s, one was telling display is gone one was telling there is problem in my motherboard.in last three days they never told me these problems but when i asked my phone they told it will take 8 to 10 days to solve problem. Then she told that motherboard has to be replaced and cost is rs.8000/-. This is looting of customer who has problems. They dont have any parts with them and for minor problems also why they are saying 8-10 days time. Finally i got fade up with the approach of your service executive and their tendency to extract money from needy customer i took my phone back without any repair. I gave the same to one local mobile repair shop and he changed the charging socket part. It cost me only rs 600/- and he got it repaired in 2 hours gave my damaged part back to me. If a local service centre repairs my mobile in 2 hours and inrs 600/- why the authorised service centre is taking 8-10 days and charging exorbitant amount. This is looting the customer. This service centre has totally shattered the faith i have in your product since it was my third samsung phone. These guys are tarnishing your company's image it is requested to take immediate action on such careless and looters otherwise one day they will ruin your brand name. If you don't take any action form company side i will publish this horrible experience of service centre in social media and consumer forums. They did not give meany copy of bill, acknowledgement these cheaters must get strict punishment otherwise your customers will turn away from you. Stop looting the customers.