Samsung — being cheated by samsung india

Shweter

from Mumbai, Maharashtra

Address:

6th Floor, DLF Centre, Sansad Marg, New Delhi-110001

I have purchased samsung refrigerator on 27th april from official samsung website and paid through my credit card. Till may ending i didn't received it and i consider it because of lockdown. Then i started following up with customer support about delivery. Here start all mess at first they gave me excuses of lockdown then gave their dealer's contact number who is unaware of samsung. Then their ceo desk got involved and here again turn table where i received call from someone vaibhav from ceo desk stating he will make sure the fridge will get delivered by 20th june which didn't happen. Then come ravi sharma from samsung customer support who said he will reply me by 1st july and all of sudden i got email my order was cancelled. After keeping my money for more than 2 months, they cancelled the order without my consent. Now refunding me 16923.74 instead of actual amount of 24700. I want justice for my hard earned money and punishment for all these fraudster so that no one else have to face same issue again.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jul 07, 2020

Updated by Shweter My email address is [protected]@gmail.com and contact number is [protected].
Order ID is [protected]. Samsung earned 23% profit by doing such frauds, correct?
If you people didn't accept your fault for not fulfilling order. You forced me to file police complaint against Samsung for fraud and I have all my data log ready to prove that I didn't cancelled this order.