Samsung — Bill no: [protected]_Phone no:[protected]_Fixed product is not being delivered in time .

Address:

Linktech Service centre, Ranchi.

Date of purchase - 1st Oct 2019

My smart phone model Samsung M30s was hanged and freezed after displaying the welcome screen for a very long period on 2nd Jan 2021. I have given for fixing the same on Jan 4th 2021 at Linktech Service centre, Ranchi.

They have contacted on 7th Jan 2021 by saying phone's mother board is damaged, and need to be replaced. The total amount to be paid was given from them Rs 5500.
Later once the issue was fixed they had informed me and updated the total bill to be paid Rs 8600.
So I visited the centre as there was discrepancy in the initial and final amount given. And the reason for this given by them was, due to system error wrong amount is being displayed. And I cannot receive my product until the system generates the correct bill.

Since then I have not received any update from the service centre. I am in urgent need of my phone, but whenever I contact them they are not polite and rather they give different reasons for the delay in delivery of the product.

This was my first and worst experience with the samsung product and service centre. Kindly help me with this matter.