Samsung — Black spot on TV screen

11.11.2014
We have purchased a Samsung LED 32” TV from your company on dated 02.09.2013 vide Invoice No.117 by your retail dealer United Electronics, Station Road Golghar Gorakhpur. But before three month back it was slightly shown a black spot at the screen and gradually it was increasing, at present the entire screen is showing black spot. We have complain to your Tool free no.[protected] and talk to your attendant he has given us a Ref ID No.[protected] for our complain then an engineer of your company had came to us and attend the case and told me that your one year TV warranty period is finished and panel of your TV is out of order and it will be replaced worth cost of Rs.12000.00
Then again we have complain to your customer care service on dated 06.10.2014. No any action has been taken by them.
We have again complain to Samsung consumer complain. In by email on dated 29.10.2014.
Where a complain ID has been given to us by mail (ID:959582)

We remind to your good self if your product cost is Rs.30000.00 (Thirty Thousand) and durability is only 365 days and any damaged component cost is 12000.00, then what is your company goodwill.

Please see the matter seriously and resolve the matter for your future business.

Thanks

Nirmal Kumar Kar
Trveni Engg. & Industries Ltd.
Ramkola, Kushinagar
Mobile No.[protected]

LED TV Model UA32F4100ARMXL
Sr/No.23463ZED603542