Samsung — Both phones were having problems

sugato

Address:

AHMEDABAD

Samsung M30 Purchased in december, 2019 and samsung M31, purchased in August 2020. Both the phone were having problems. Service center is accusing us that we have dropped it in the water. They are showing negetive attitude towards us. Every time we have gone to their service centre, they are fighting and insisting in paying money. Both the phones are in guarantee period. After their regional service head we paid. But still phones are not working. Now they refused to fix it and asking for money again. A company cheating consumers in day light. Please help us to solve this issue. We are based in Ahmedabad

+5 photos

Was this information helpful?

No (0)

Yes (0)

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd