[Resolved] Samsung — Build quality issues and Samsung is rejecting the warranty unnecessarily | |||
I am facing LED screen issues within 5 months of purchasing Samsung LED 32" Smart TV. The screen has got damaged internally without anything being done and samsung is happily classifying it as physical damage and straight away rejecting the warranty and this way they have entered new line of business which is mostly into the servicing of their own product which gets damaged within warranty period and not providing any warranty. Very cheap products from samsung nowadays. Samunsug is making customer liable for their internal product damage. Very bad tricks from Samsung. Email reference: [protected] Service request num: [protected] Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 27, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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The Technicians are continously rejecting and making there best efforts to classify the issue under physical damage and trying to reject the warranty so that they are insisting customers to pay extra 10, 000 for the repair.