[Resolved]  Samsung — cash back credit not received even after 90 days

On 26.06.2020, i purchased samsung panel (Model ua55ru7100kxxl) from vijay sales, sector-8, rohini. Inv. No. Mentioned on the credit card sales receipt is 022466. I paid rs. 54585.99/- through my axis bank credit card. As per the offer by samsung, cash back of 10% on this i. E. Rs. 5459/- and 2.2% mfr. Cash back amounting to rs. 1201/- was to be credited to my credit card account on or before 90 days i. E. Latest by 23.09.2020. So in total rs. 6660/- was to be credited to my credit card, which is yet to be done.
I am at loss to understand how can a company like samsung play such dirty tactics of not crediting the promised cash back by due date.
Please ensure to credit rs.6600/- without any further delay.
Vipin aggarwal
Email: [protected]@gmail.com
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Aug 9, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Hi, please share the registered contact number and we will get back at the earliest. Regards, Team Axis Bank.

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