[Resolved]  Samsung — Cashback didn't receive more than 100 days

Hi Sir/Madam,
I Pre ordered galaxy watch 3 Bluetooth version (41mm) on aug 20th and it's been more than 100days till now i haven't received my cash back.I have already contacted your customer support several times till now no response and I have already mailed support.[protected]@samsung.com several times.
You are introducing a product and telling customers to pre order with offers and after taking your product within your terms and condition you guys not even solving customer's issue means then for what we should buy your product?
If this goes on most probably i should file a complaint and face it legally because i am frustrated and exhausted with the issue that i am facing.
i have given details below regarding my issue.

Order ID: [protected]
Order date: 8/20/2020

Thank & Regards
Mohamed Afsar
[protected]