[Resolved] Samsung — change of color for samsung galaxy buds live ordered | |
I have ordered one black color galaxy buds live. However, i need to change my color to bronze. Upon enquiry with the customer care executive, i was told that i have bought it in the offer of note20 ultra and thus, i wont be allowed to change the color. I have a strong complaint against such policy of the samsung. I am buying something in offer that doesnt mean that its for free. I have paid full amount of consideration for buying a phone and against such buy, i have been given cash voucher of rs.10000 which could be redeemed on selected products. When i have selected the product, then any change within that product must be allowed to me as a normal buy for the reason that i have made the full payment of such product (May be through voucher which is equivalent to cash) and samsung is not giving anythng to me for free. Kindly look into the matter and allow me to change the color. Was this information helpful? | |
Aug 10, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 23, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
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