Samsung — Charged but no Services provided as promised

Address:	Khaderbagh, Hyderabad
Website:	www.samsungsupport.com

Hello Team,

My Name is Arshad Hussain Khan who has purchased Samsung AC in the month of October 2018. AC was working fine till January 2021 with minor 2 to 3 issues.

This Year when my AC started malfunctioning and my first complaint was raised on February 2021 and Samsung took complete 1 month to fix my problem under complaint no. [protected]. After few weeks my AC stopped working and after raising complaint on April 10th with Service No.[protected] and till now waiting issue to be fixed. I am getting SMS every 2 to 3 days that part is in transit and Technician will visit but there is no service provided nor any courtesy call made to help me understand situation.

For 1st order I have paid Rs 7264/- and this time technician took my AC and said I have to pay for transport and charged Rs 500. Now they are going to come and charge more money for installation and fixing the problem. I am being looted by Samsung by for things that were supposed to be of lesser charge or free. Infact Samsung cheated kyon 2018 when I have raised a complaint that they will give extension on my servicing for 6 months but there was no record in their system and I am paying for servicing.

Hence I request honorable Team to intervene in my issue as I am being overcharged for services and at the same time my family is suffering for weeks in this hot climate. I have proven medical bills to show that my family health is being detoriated due to hot climate and to solve this problem I have spent money on AC but as if now it's of no use. Its my humble request to help in this situation when pandemic is on its peak and there is no availability of Doctors in hospitals. I cannot take any more risk with my family's health and keep on waiting for Samsung to resolve issues in weeks which could be resolved in 3 to 5 days.