Samsung — Complain about new side by side fridge - Reference No [protected], [protected]

Address:

Amit kumar, +91-911326447, Flat 302, Shalimar garden , Sahibabad , district Ghaziabad UP 201005

Hi,

I would like to share my experience and difficulties facing after buying a new side by side fridge which is itself a very costly product within India.

Since being when we had bought this new Samsung-MODEL NO- RS72R5011SL on 21-Mar-201, we are facing issue in this model and problem what we had analyzed that It is shutdown randomly for for certain time period and after over the certain time it is started up but disappointing point that certain time could be some time for 1 hour, 5 hours, entire day also and after reported the issue this fridge had been change once with new fridge in month of May 2021, after that same problem is recurring every month and we have reported this issue again, here is compliant Reference No [protected] and based on this started repeated issue, engineer visited and they found an issue on this model and requested me to management either want replacement or repair this motherboard but the shocking even this is fridge is replaced once but still problem is existed and how come sure after replacement of mother I would not faced this again, in fact I do not want a repair and will not allow experiment on our new fridge. By profession I am an engineer and I believe that there is something issue with series of mode and for that I want to complaint to the Korea headquarter CEO regarding his product quality and technical fault because it is wasting my time, also we are facing challenge in out day to day life and we are not able to use this fridge for our comfort able.I bought this Samsung product due to his world best quality and better customer service but it seems it has been failed and disappointing me.I have been lived out of India and always prefer to use Samsung product but seems in India, they are not professional nor so much expertise on technical point of view.. I would like to request the CEO of India to kindly look at this careless issue on priority basis and check why service manager Mr Ashish Agnihotri is not proceeding with my request for further action. who is service area manager of Shalimar garden, Sahibabad, district Ghaziabad UP Pincode 201005, In fact I am fed up to follow with him many times but no response till yet, Well I am waiting for some prompt action and apart from repair what can be done in this case either replace with different series of model or you can decide because we are struggling since being and none of day we have enjoyed our new fridge which is very costly fridge in India and I do not want to face in future further. Thank you.
Many Regards
Amit kumar
+91-[protected]
[protected]@gmail.com