Samsung — COMPLAINT about the mishandling of my Samsung Mobile | |||
I wish to complain about the mishandling of my Samsung Mobile that I have given for repair at Samsung authorized service center (Prateek Electronics opposite Mahatab Singh ka nohera near Kashiram circle, Alwar-301001) I am complaining because of dissatisfied service and misbehaving customer support. I would like you to resolve my issue as soon as possible. So I went to get my broken screen repaired and on the date of collecting it back from the service center, I noticed that the back was broken because of the mishandling of my handset by the enginers while repairing the display. The good part is that they admitted their mistake and promised me to repair the back as well. I contacted them after a week and they didn't pick up the call and when I went to the service center to check the status they behaved vary badly and besides being a Samsung employee (Bhuneswar parik)they told me that I could have got it repaired locally rather than coming to the service center, Also their tone was very bad and rude. Now they are delaying the repair by saying that the parts are not available at the moment. I would like a written statement explaining your company?s position and what you will do about my complaint. I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 7 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am attaching a copy of my Invoice You may reply to me at this email or call me at (+91 [protected]). Sincerely, Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. Verified Support Jul 15, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Jul 21, 2020 Updated by Vivek Sh So I had a word with one of your team members and they asked me to wait for atleast 3 days for their revert on my complain about mishandling of my Samsung mobile but it’s still not resolved and I am loosing my patience on this issue which I am facing. I also contacted the service centre but there was no update.Please resolve my issue within this week else I have to file a complaint with the appropriate consumer agencies and consider my legal alternatives. I was keeping all calm but there is no update from your end. I never imagined Samsung service could be this bad. I look forward to hearing from you. I am attaching a copy of my Invoice You may reply to me at this email or call me at (+91 [protected]). Sincerely, Vivek Sharma    | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Please resolve my issue within this week else I have to file a complaint with the appropriate consumer agencies and consider my legal alternatives. I was keeping all calm but there is no update from your end. I never imagined Samsung service could be this bad.
I look forward to hearing from you.
I am attaching a copy of my Invoice
You may reply to me at this email or call me at (+91 [protected]).
Sincerely,
Vivek Sharma