Dear Sir,
I purchased a new mobile phone from a corporate shopping website (Samsung M31s from Employee Purchase Program). Since the day I purchased it, I have been facing a lot of problems. I contacted the authorized Samsung service center multiple times, Initially they detected a motherboard problem and they replaced it. On the second visit they found the display and charging port faulty and replaced.
Again today i am facing a lot of network and voice disturbance issues, Mobile is unable to connect to WIFI network, Automatically Mobile network goes down like in airplane mode(intermittent network issue). I have tried with all workarounds suggested by customer support executives but in vain. Iam completely dissatisfied with this mobile set, inspite of spending a huge amount I have received manufacturing defective items. I was given an ADLD plan and also it is under full warranty.
IMEI/Serial No. : [protected]
ORDER DATE : 28/04/2021
ORDER NUMBER: [protected]
Registered Mobile Number: [protected]
Registered email id: [protected]@gmail.com
Corporate email: Sameer.[protected]@cognizant.com
Hence, I request the authority to replace my current mobile phone or allow me to purchase a new model in exchange.
Thank you in advance.
Regards,
Sameer Ahmed
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