[Resolved]  Samsung — complaint against samsung service center

Address:

Lucknow, Uttar Pradesh

Just a suggestion please improve your service in lucknow, as while making complain on customer care they promise to resolve our complain within the given time that is till 8 pm, but your service centre people's are so careless that they didn't even pick call, this is second time I am facing same kind of problem, so please seeing active Ness, commitment level of your service centre in lucknow please don't promise customers for same day resolution, keep in mind from next time that your service centre people's are too lazy to resolve our complain same day so give your customers time of 3to 4 days for resolving complaints. This is just for your knowledge, expecting good response next time. Samsung India... can you please act a little professional with your services. FYI, i had raised a complaint yesterday with your customer service team (Telephone #[protected] that my double door refrigerator has stopped working. I was very courteously informed that someone from your team will call me before 8PM yesterday and fix a time to visit my house. Well...no one did! I called them again this morning and gave them the request ID (#[protected]) and asked why no one had called me?Then also you promised that wait till 8pm you will definately get service, but as usual nobody called or came. YOU GUYS DONT HAVE ANY TAT is it???? this is customer dis service. They introduced themselves as Samsung India and their telephone number is +[protected]. If you people want to keep yo- yoing around passing the buck, please understand that the customer is the affected party and not you! CAN YOU LOOK INTO THIS AND HAVE SOMEONE CALL US AND MORE IMPORTANTALY HAVE MY ISSUE ADDRESSED??? Atlast they visited today and said that your compressor is nopt working it will take 4 days to get it carried from your home to service center and then you have to wait to get it repaired and lastly he told that gas is empty so you have to pay for it, we had a Kelvinator Refrigerator which we used for almost 30 years and never we face any problem and in samsung just 2 years passed and we have to fill gas and get compressor repaired. Vaibhav Pande [protected] [protected]