Samsung — Complaint regarding delayed delivery of product ordered from Samsung.com

Address:

New Delhi-110018

On July 14, 2023, I ordered a Samsung Galaxy M14 smartphone from Samsung.com. The number for my order is [protected]. Prior to completing the transaction, I double-checked that the delivery date and time at my address were 15 July at 9 PM. Because I need to give this phone to my father as a birthday present on July 15, I need the phone by the time the company promised.

I also looked at Flipcart and Amazon when I was placing the order, and both are delivering the items on July 15th, but I chose to order from Samsung.com since I believed this was a well-known company and would be required to meet orders by the deadline they had specified.

However, I regret to inform you that your product was not delivered on time, defeating the objective of your transaction since I was unable to give it to my father for his birthday.

By ordering from Samsung instead of a number of other market competitors who are dedicated to customer pleasure, I have made the biggest error of my life.