Samsung — Complaint regarding my fridge

Address:

Ghaziabad( Uttar Pradesh)

I lodged a complaint against my fridge on 9th may 2021 and the service guy from their service centre located in Ghaziabad(the only one) came to visit at my place. He checked my fridge and said that due to defrosting the compressor has broken and needs to be repaired along with the entire ice box. I told him that I had bought the fridge in 2016 so compressor is under warranty but he kept on saying I will be charged for it and he wanted to make money out of it. He was also very unprofessional and rude to talk to, so I shared this with Samsung support wastap and asked if they san send someone else for service as I found that guy very unprofessional. So I spoke again to Samsung regarding this and they confirmed me that since my fridge is under warranty I won’t be charged for it. But since then onwards my fridge never got repaired.they kept on giving excuses of lockdown and my service kept on getting canceled as I have refused to pay that money. I spoke again to them on 10th June and the Samsung watsap support told me their will be an engineer visit today I.e 11 June, but again nobody called. So I called again and I spoke to this guy-
Name- Wasim- team lead -digital samsung (Ghaziabad)
He told me he is speaking from Samsung support only and he said that I will b charged for it.
I have been harassed on this case for a month.
I want strict actions to be taken against this case.
I as a customer of Samsung is very disappointed in their service and ethics.
I don’t wish to be a Samsung customer anymore.