Samsung — Complaint Regarding Non-Refund for defective mobile handset SAMSUNG A50 by samsung service centre, Port Blair (Abacus Infosystem)

Address:

Port Blair

Dear CEO/Service Head
Samsung !
Revert on Priority Please !

Complaint against Service Order Number [protected]

I had purchased the handset Samsung A50 from Samsung Store in Express Avenue Mall, Chennai ( Original Bill submitted to Samsung service centre, Port Blair with defective handset on 28May2020) . The handset developed overheating and battery discharge issue. Hence I took it to Abacus infosystems, Port Blair which is authorized service centre. After checking they informed that the board of handset is defective/faulty. And I they will return the device to Samsung India and I will get the refund in Cheque. The staff asked me to visit after 30days. Hence I went in 2nd week of July.
But the Manager at Port Blair Samsung service centre did not take notice of the fact the I had purchased from Samsung Showroom Chennai itself and processed the offline service coupon instead of Refund Cheque, which I had not accepted.

Since then I visited four times and each time the staffs would say that the Service centre manager is talking to Samsung India head in Chennai and they will let me know. The manager is not coming face to face for a conversation.

Either I need a Refund Cheque or a an exchanged New Handset of A50 or M31 of same amount INR 17800 because in no way I can go to chennai now or in next few months in covid19 situation.

I tried to approach Samsung Service Centre Head-Port Blair (Abacus System) but he did not respond at all.
Staffs are saying, "decesion about refund not taken yet"

Then why the hell they told me that Refund will be given in Cheque for the defective handset of Samsung A50 and created the work order ?

Secondly, when there was issue related to refund, why did they issue Offline Service Coupon without my consent ? The service coupon issued by them cannot be used online and it must be used to buy samsung product from Chennai Samsung showroom only from where I had purchased the defective set of A50. In this covid times, does it make sense to go to Chennai from Port Blair after travelling by flight or ship to buy a samsung product. Don't they have common sense ?

I am giving three options
1. Either Refund in Cheque or Bank Transfer for the defective handset.
2. OR Change offline coupon to online coupon so that I can buy another product from samsung website itself.
3. OR Give me in exchange a new handset of Samsung A50 against the defective handset taken back by your samsung service centre of Port Blair.