Samsung — Complimentary Book Cover

Address:

Indore, Madhya Pradesh

I bought Samsung Galaxy Tab S on 24.01.2015. I registered for complimentary book cover on 25.01.2015. I received a confirmation on 27.01.2015 that the book cover will reach you in 10 days. I confirmed with Samsung representative that the colour of the cover will be Titanium Bronze (colour of the Tab I bought). After that I had contacted their customer care several times regarding the delay in the delivery of the product. I was told that delay is due to the unavailability of the desired colour and it will take some time. I recived the cover today and it is WHITE in colour. I called Samsung customer care and now I'm told that I cannot get colour of my choice and it is subject to availability. Are they kidding me? And the cover which they sent me after a month was hanging in that shop from where I bought the TAB, 20 MINUTES away from my home. Just because the cover is complimentary can Samsung treat their customers like ? I paid 40k for the Tab to tolerate this nonsense. Don't claim something as complimentary if Samsung doesn't have the capability to fulfill it! I am not going to keep that WHITE cover and I want it replaced as soon as possible. Let me give Samsung two more options: 1. If they cant provide me the desired colour, take back the cover and give me the equivalent amount (which they claim in their advertisements!!) and I'll arrange the cover myself. 2. If they can't do that either, take back Titanium Bronze Tab which I have and replace it with White one! I guess they have plenty of those. I am not going to keep that WHITE cover. Expecting Samsung's reply soon. And please get someone sensible to talk to me!