Samsung — Complimentary insurance under Samsung Students program

Address:	Www.samsung.com/in
Website:	www.samsung.com/in

Bought a Galaxy A71 from Samsung India website under the Samsung student program for Rs 30436 vide invoice number DE1MP[protected] dated 28 July 2020.
As per the offer I am entitled to get free accidental and damage insurance under this offer.
I regret that I have not received any documentation regarding free insurance along with product purchased under this offer. For the last 20 days your support team is trying to befool me by giving false assurances to wait for a couple of days. Now, finally your insurance partner has denied the free complimentary insurance vide an email which reads as follows:
Dear Customer,

- We have not yet received the Serial Number of your device from Samsung side, therefore Your Device is Not eligible for the Complementary Free Insurance.

Normally we receive the Device IMEI Data from Samsung within 10 days from the date of device sale, accordingly you can wait and contact us again after 10 days, in case 10 days already passed and still your data is not received in that case you may please contact your purchase point to clarify further on this (purchase point is from where you purchased the device)

Post 10 days please take this on priority because Free Insurance can be activated only within 15 days from the date of Device Purchase.

Regards,
Team Cover Plus
Toll Free Call Centre:[protected]
(Call Centre timings are 9:30am to 6:00 pm, from Monday to Saturday, Excluding National Holidays and Festive Holidays)
Email Support: imcoverplus.[protected]@ingrammicro.com

No one at Samsung is available to answer my queries regarding this promotional offer made by Samsung to benefit students.
Kind provide me the required documents at the earliest

PRABHU MEHROTRA
[protected]
DELHI