Samsung — Coupon code redeem

Dear sir,

I bought a washing machine of rs 22400 one month ago but it turned out to be a defective one so i returned it and i got coupon code instead of money so now again when im placing order by using coupon code it is showing error(invalid coupon code or please login with appropriate email or mobile no.) Even though my all detail are correct and when i called Samsung customer care they are just excusing themselves.
So please do something as soon as possible

Your faithfully
Kshitij madavi
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