[Resolved] Samsung — Customer Attendance

John13125

Address:

1st floor, 90, Diamond Harbour Rd, Sakher Bazar, Purba Barisha, Kolkata, West Bengal 700008

I went to the Apex service centre at sakherbazar, Kolkata-700008 to repair my Samsung Galaxy M11 phone. I had insurance but they straight up asked me to go to the shop from which I had purchased my phone. They also could not explain what I had to do to get my insurance availed. When I further questioned they shot clear looks of irritation and misguided us. It also seemed that they don't have any proper training on how to deal with customers as they behaved the same way towards an elderly person and that of an 18-year-old.

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Aug 8, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd