[Resolved]  Samsung — Customer representative use abusive language and mobile motherboard & display replacement

My Samsung Galaxy J6 mobile phone's display pixels ink started to spread on the screen, although phone was working good, no display breakage, no hanging problem, no blackout problem and any other physical damage.
So, I visited Samsung Mobile Repairing Center (C-34, 1st Floor, RDC, Raj Nagar, Ghaziabad, Uttar Pradesh 201002) to replace the display for which I paid 3500INR. But after display replacement hanging problem, screen blackout, power button and volume buttons problem started in my phone.

I revisit the service center and explain the problem with a video that I am facing and now this time the Samsung representative told me to replace motherboard and demand money for the same but when I asked him how it became faulty after display replacement even when It was good before the repairing. He became furious and started using abusing language and misbehaving with me and refused to repair my phone.

Samsung it's your fault totally, your service engineer was incompetent who made my phone's motherboard faulty and that customer representative also not a human being.

Samsung I simply need my phone's motherboard and display replacement as all this harassing me. Otherwise as a customer I also have other legal options.
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Aug 5, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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