Samsung — Damaged Microwave Delivered

Samsung — Damaged Microwave Delivered

A amit Rajbansh from Hyderabad, Telangana

I have purchased a Samsung Microwave from Samsung Website. Purchase Date: 6th Nov Delivery Date: 12th Nov Complaint raised: 13th Nov I have made over 12 calls to customer care, posted on Twitter, support email, posted online, service india head and even CEO. They asked for images and i have given them all pictures + invoice and also engineer's report who came to install. multiple follow ups but no response. Product cost: 14600 INR. Please help resolve by either getting a refund by returning this or replacing with new one. +2 photos Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. Verified Support Nov 28, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Dec 03, 2020 Updated by amit Rajbansh I AM STILL WAITING FOR THAT RESPONSE. WILL IT BE THIS YEAR OR NEXT Dec 08, 2020 Updated by amit Rajbansh Guys, even this website doesn't help. what is the point??? How can there be absolutely no response. I am amazed at how such a useless company survive with such useless customer care.
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