Samsung — Damaged Product refrigerator

Address:Mumbai City, Maharashtra

I have ordered a Samsung RR19J2414SA/TL 192 L Single Door Refrigerator from Kohinoor Televideo PVT. LTD. Haji Habib Buiding, opp.Date of Order:[protected].Promised Delivery Date:[protected].Order First Arivel:[protected].At first when the order arrived when the refrigerator was first removed from the box the fridge legs were not on level so it was wobble means (one legs was big and other was small and it was non adjustable) to the delivery guy call the samsung authority for quick solution but no one picked up the call as a result that delivery took the product away and assured us that we will receive a new non-defective product.The next delivery was on[protected]and this time they bought the same fridge the defective one thereby adjusting it by cutting one leg the cut was looking like that delivery guy on had cut the leg and bought it again so we called the persons from to Kohinoor Name: Dhiraj addressing the same issue and the delivery boy took it back again again the delivered me the same fridge with cut leg today dated[protected]and the same story repeats Don't I have a right to receive a defect free product and the replacement for the defective product
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information