Samsung — Damaged refrigerator has been sent

I have ordered a refrigerator directly from Samsung.co.in website. Refrigerator I have received has been opened by their technical engineer who came for installation and demo. But there were dents on the front of refrigerator and he only showed that to us and marked as damaged from his side only. I have sent those pictures to Samsung over email. When I contacted Samsung India regarding this no proper response from them. They told they were discussing about the issue and they will refund the money soon and take back the their product once over a call. But no response for my emails. After that whenever I call customer care they tell me to wait for checking the details and then disconnect the call without telling anything. And no reply for my emails. I am really frustrated. My money on stake and they are very unprofessional