[Resolved]  Samsung — Damaged refrigerator shipped

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Samsung

Its been the first and the most pathetic experience buying on fridge online from samsung website directly. So anyone reading this and planning to buy directly from samsung online, PLEASE DO NOT BUY ON SAMSUNG WEBSITE.
The fridge I ordered had a dent and scratch when it was opened by the samsung technician. On complaining to the technician, he mentioned to call samsung cust care and they will look after this and he left.
The customer care kept frustrating me on sharing pictures from all over the fridge which is not my job... This could have been done the technician.
I called multiple times I was been told that the fridge would be replaced but it would take weeks so please do not expect anything before that. So as a customer once you pay you are in their trap now.
Every time I called on customer care they use to tell me the service request is closed and I had to explain all of it all over again and raise a new ticket. This went on for 2 weeks.
Later I got a call from samsung asking for decison on wheter to replace or provide compensation. Already frustrated with the service I mentioned that I need a technician to confirm of the fridge is all good from inside sine replacement would take another few weeks.
Until now there is no technician visit and every time I call I get to hear that the tickets I have raised is closed.

From my first hand experience please DO NOT BUY SAMSUNG ANS ESPECIALLY FROM THEIR ONLINE ESTORE.