[Resolved] Samsung — damaged screen of my phone samsung a30s

sheena jasuja

Address:

We Care, E1-3, Maharaja Agrasen Marg, Pocket 2, Sector 7A, Rohini, Delhi, 110085

I purchased samsung a30s on 12th june from a reknowned vendor near my place. Within one month, its charging port was not working. I went yo samsung store to replace it. Now, after all that, my phone started having a black spot without damage done by me. Now my full screen is not visible and samsung customer centre is telling me to pay inr 4600 for the damage which i have not done. This is unfair on samsung's part. Its a new phone. Its been 2 months only and such kind of issues are not acceptable. I will not pay for the screen and samsung should take care of this wherein consumera do not have any mistake of being a loyal customer and still getting such blunder issues in their mobile phone. Take this matter forward.
Thanks.

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Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd