Samsung — Defect in the phone and service center is not responsive

varun musaddi

Jul 11, 2021

Address:

Emami city, 2 Jessore road, B5-902, Kolkata-700028

Hi Team,

I have purchased my Samsung Note 10 lite and while talking on the phone the screen display has gone. U have visited to the Samsung service center they just said that there is a impact damage without checking the phone and said it is out of warranty and it is chargeable. If this is so convenient to deceive the customer just by saying that there is a impact damage. Like if while talking on the phone also the damage happened then what is the phone is for? I am right now very not having any kind of trust on Samsung then. This is absolutely unacceptable. @samsung @sunil dutt please look high action on this kind of behaviour of the service center. The Debojyoti service center of Kolkata is just waste.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jul 13, 2021

Updated by varun musaddi Hi,
I have shared the phone number and other details but the fact is that they have already saying that there is a impact damage. My question remains the same that while talking over the phone if this happens then what is the purpose of the phone. It definitely have some defect and I want Samsung to please take action and provide me either the refund or repair my phone.

Jul 15, 2021

Updated by varun musaddi Hi Team,

Samsung has claimed that there is some user misuse of the phone. What kind o[censored]ser misuse you have named it as? Taking calls is claimed as user misuse then definitely Samsung should seriously stop selling their mobile phones division. Deceiving customers is the only objective and mission left with Samsung India now. The defect was their in the model and the consequences have to be borne by the customers. What kind of company it is? I will put this up in social media also so that everyone will be aware before taking any mobile phone of Samsung now.

I need your help here. @ consumer forum should take action against Samsung India now.

It's high time now Samsung India should realise their mistake and repair the defect in the phone.

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Comments

varun musaddi

Jul 13, 2021

Hi,
I have shared the phone number and other details but the fact is that they have already saying that there is a impact damage. My question remains the same that while talking over the phone if this happens then what is the purpose of the phone. It definitely have some defect and I want Samsung to please take action and provide me either the refund or repair my phone.