[Resolved]  Samsung — Defective fridge

Address:	110018
Website:	samsung.com

Dear sir/madan,

I would like to inform you that, on 03/07/2016 3:10pm i purchased a samsung refrigerator model no: ff 415l rt42k5468sl/tl invoice no: slf02a[protected] from croma electronics unity one - janak puri, multilevel car parking, shop no g6, g7, f6 & f7, near metro pillar no 600 janakpuri west metro station new delhi -110058

Since the date of delivery the refrigerator is not working properly and no cooling. We launched a complaint with samsung customer service. Mr pankaj rohila (Technician) visited my home and physically diagnosed the refrigerator and recommended replacement of the product.

However, no replacement happened. We again called up at the customer service and had a word with ms jyoti and she said that, she has booked my complaint and necessary action will be taken, but again no response. Third time again i called at customer service and talked to ms ranjana. Now third time she said that, again technician will visit and do the repair.

This is total injustice. We have purchased a brand new product which is not working since the time of delivery and now we have been harassed by samsung customer service staff. There intention is to repair brand new refrigerator. It seems that, knowingly croma people have delivered defective product.

My name is upma tanwar my contact number is +91 [protected] billing was done on my husband name mr nishanat tanwar

Please help us as it’s been 3 weeks we are struggling without refrigerator.

Today the product is not working and we are just beating around the bushes. These shameless customer service guys are just playing around.

We need replacement of our product.